What to do in the event of water damage
Be careful! Do not turn on any
electrical switches until your electrical system has been checked.
Turn off your main switch by standing on a dry surface and using a piece of heavy rubber, plastic or dry wood.
If you have gas service, check for fumes. If you notice an odour, call the gas company immediately.
Take steps immediately to protect your
property from further damage.
Board up holes or shut off water supplies to ensure your belongings are not damaged more than they have been.
Move items out of wet basements and away from flooded parts of your home.
Report the damage to our office, or to our after hour emergency adjuster immediately.
Standing water and wet materials are a breeding ground for micro-organisms such as viruses, bacteria and mould which can cause disease, trigger allergic reactions and continue to damage materials long after the flood. Mould growth can start in less than 48 hours.
What to do in the event of fire
Get out and stay out! If you smell smoke or see flames, get everyone out of the building immediately.
During a fire, the air is cleaner near
Get down on your hands and knees and crawl to an exit.
Close doors to slow the spread of smoke and flames.
Agree on a meeting place, go there and “take attendance” to be sure that no one is left inside the building.
Be sure that no one goes back inside the building for any reason.
Call 911 and alert the fire department!
Phone the fire department from outside
the building and give the complete address of the fire.
Don’t hang up until you’re told to do so.
Tell the fire department if anyone is trapped inside the building.
Don’t fight fire unless…
Someone has called the fire department; and
You still have a clear exit; and
You have the right tools and know exactly what to do.
things can be replaced – you can’t !
What to do in the event of Wind/Hail
Secure all doors and windows. Prevent a
sliding glass door from opening by inserting a dowel into its track.
Make sure any outdoor furniture and fixtures are brought in to prevent them from doing damage.
During a storm, stay away from glass windows and doors and seek refuge in an interior room with no windows.
Avoid using electrical appliances.
Take care of your pets. A storm can be a frightening experience, and they could injure themselves or even you if panicked. If necessary, secure pets in carriers.
Do not light candles or lanterns. They could get blown over causing a fire.
Never go out during the storm. High winds can send debris flying right into you causing injury.
After the storm clears, and you come out, beware of down power lines and gas leaks. Stay away from heavily damaged areas. Listen to your radio for instructions.
If there is a storm in the making, keep up with its progress. If you are told to evacuate, do it!
What to do in the event of Theft at home
If you return home and find your door
or window ajar, go to a neighbor's home and call the police.
In the event of a surprise encounter with an intruder whom is attempting to flee. If you are blocked in, remain still and allow him to leave. Do not attempt to detain him, as he may be armed.
Your television is replaceable, but you are not!
Call the police immediately. The sooner
they arrive, the greater the chance that your possessions will be recovered.
While you wait for the police to arrive, don't touch anything or attempt to clean up the mess. You may ruin important evidence.
When the police arrive, provide them with a copy of your inventory. This will make it easier to identify a suspect who is caught with your valuables.